PAYMENT &

REFERRAL

How can I pay?

We offer 2 payment options:

 

1. Offline payment - Bank Transfer | PayMe | FPS

2. Online payment -  Credit cards | Paypal

What is the currency of the product price displayed?

 

Prices shown on this site are in HKD.

 

Yet we welcome everyone around the globe to be a world walker with us! No matter where you are from, you can still purchase our products via Paypal, which supports 20+ currencies including USD, Euro, Pounds etc.

Is there any Referral Program?

1. We always recommend to share good things with others. Therefore, we offer 5% discount coupons for your friends following your purchase! 

2. After your friend using your coupon to complete an order, you will be rewarded a 10% discount coupon for your next order!

 

Rules and terms

- The coupon for your friends will be sent to you via email after your order is delivered.

- You cannot refer yourself to earn the discount offers.

- You will receive the 10% discount coupon via email once your referral is successful.

 

Where are you located?

We are a team of passionate travelers based in Hong Kong.

How Classic, Crystal and Mini Walker Puzzle different from each other?

 

Classic Walker Puzzle - The surface is with a matte finish. If you would like to decorate your home in a vintage style, this will be the right choice for you!

Crystal Walker Puzzle - The surface is transparent and it looks glossy. If you love exquisite accessories and decorations, this is a perfect addition to your living space!

Mini Walker Puzzle - The surface is same as that of Crystal Walker Puzzle - transparent and glossy. Mini Walker Puzzle is designed with an artistic colorful map, which adds a lively sense to your adventure gallery. 

If I want to customize a walker puzzle, which cities can I choose to create?

You can make Walker Puzzles with any cities you want!

 

For Classic and Crystal Walker Puzzles, subtle details such as the city’s street map and unique street sign are designed to magically trigger your memories for the place.

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What is the requirement of the photo for Walker Puzzle customisation?

The higher the resolution of your photo is, the better the quality of your Walker Puzzle will be with. The resolution of your image should not go under 2048x1536 pixels.

Can I have a look at the final layout of my Walker Puzzle before the production stage?

Of course!  You will receive the layout in your inbox. We allow 2 rounds of revisions for the layout, including the change in maps, photo and short quotes.

 

Feel free to tell us how we can make your Walker Puzzle perfect!

How should I attach my Walker Puzzles on the wall?

Each piece of Walker Puzzle comes with several complementary pairs of adhesive hook and loop fasteners. Without the need to drill holes in walls, you can simply attach the fasteners at corners of the puzzle and press firmly on the wall for at least 30 seconds. 

Can I use a collage as the photo on my Walker Puzzle?

This is a Walker Puzzle owned by you, so albeit our suggestion of using one single picture for each Walker Puzzle, you definitely have the right to make the decision!

I am interested in collaborating with A World Walker

Awesome it sounds exciting! Feel free to send over your enquiries, requests for interviews or any ideas of collaborations to hello@aworldwalker.com.

BRAND &

PRODUCT

 

SHIPPING & RETURN

Where do you ship?

We ship worldwide.

 

We offer FREE Local shipping through S.F Express. With a vision to make travel become one of the happiness streams in everyone's everyday life, we enable you to receive our products no matter where you are.

What shipping methods do you use?

 

For Hong Kong Address

S.F. Express

- Commercial address / S.F. Express storesEF Lockers: FREE

- S.F. Service Partners: HK$10

- Residential address: HK$30

For Overseas Address

Hong Kong Post Office Registered Packet or S.F. Express (for Macau and Taiwan only).

 

How much is the shipping fee?

We strive to provide you with efficient and less costly delivery service. Please refer to the table including shipping information for different regions.

When can I get the products after placing the order?

 

Your Total Waiting Time = Layout Creation + Production + Shipping 

 

Walker Puzzle:

1. Layout Creation - It takes around 4 - 6 days to create the layout of your Walker Puzzle.

2. Production - Once you have confirmed the layout, production with quality check takes around 7 business days to make sure the product is perfectly made for you.

3. Shipping - Shipping time varies depending on your shipping address. You can take these estimated delivery time as a reference.

What if I need a rush delivery?

We do offer Express Service which enable you to receive the products within around 7-10 days once your purchase is completed!

 

The Express Service charges HK$15 per Walker Puzzle.

Can I check my shipping status?

Yes! You will receive a notification email once the product is ready for delivery.

 

With the shipping number in the email, you can track the shipping status on the website of shipping carriers.

Can I return if I get a defective product?

Yes, as we put your satisfaction at our top priority.

 

Send us a photo of the defective area within 5 days after receiving the products, and we would endeavor to address your concern and make you new ones with good quality.

 

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